ronbartlet999 has left 3 comments

ronbartlet999 comments on Bancolombia sucks, Banco de Occidente rocks!

Thanks. I'll let you know how I get on.

ronbartlet999 comments on Bancolombia sucks, Banco de Occidente rocks!

Although I didn't find Bancolombia very friendly when we tried to open an account there, we've never had a problem sending money to an account there. Any ideas how we can put pressure on them to return the money they took from us ?

ronbartlet999 comments on Bancolombia sucks, Banco de Occidente rocks!

My strong advice: Don't use Banco de Occidente. My wife (Colombian) and I opened an account while there. They knew we did not live in Colombia and said it would not be a problem. Recently we tried to send some money to our account. It arrived but was not paid into our account. After inquiring, they said that whenever a transfer arrives in a foreign currency they need someone who is authorized to go to the bank to negociate the exchange rate before paying it into the account. Apparently they don't want you to get a poor exchange rate. We were not allowed to do this by telephone. So they keep your money in their account until you decide if the exchange rate is ok. What a load of rubbish. Just trying to delay giving you your money. Anyway, we told them that since they were refusing to pay our money into our account they must now transfer it back to our bank in England, which they agreed to do. No sign of the money yet after 3 weeks and various enquiries. In the end we might need a lawyer in Colombia to sort them out. It's the first time in my life a bank has refuse to pay money into an account. Be very careful with Banco de Occidente. I'll post again if we get the money back or need to take legal action against the bank to recover our money.