Peter Van Dijck’s Guide to Ease

The “paraphrase problem” is when a user adopts terms different than the terms used in the document they are looking for.

For example, a user might search for “laptop” but on your website these things are always called “notebooks”, so neither through the search nor through browsing can the user find it.

This entry was posted on Monday, November 22nd, 2004 at 10:21 pm and is filed under Information architecture. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.