Peter Van Dijck’s Guide to Ease

A discussion on the SIGIA-L mailing list introduced me to the KANO model. It is something business analysts use to prioritize features, among other things. It’s a way to make decisions about requirements. Interesting to UX folks, KANO analysis has a big focus on user satisfaction and even user delight.

A good writeup of the basic approach

KANO analysis in IT: “I was working for a startup company where they provided free lunch ordered in for all the employees every day (remember Dot com times?). Yet employees just grumbled at the sight of food every afternoon. Counter-Intuitive? Not so.”

A presentation on KANO for UPA people by Anthony.

iSixSigma writeup

Center for Quality Management’s special issue on Kano Methods

I haven’t seen much in there that’s way new to us, but if our colleagues use it it’s good to be at least aware of the method.

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