Peter Van Dijck’s Guide to Ease

I’m looking for helpdesk/ticket software, where customers can open tickets and you can answer/close them. Hotscripts as hundreds (a typical hacker kid project), but after looking at about 15 of them I still haven’t seen one that emphasises usability over functionality. Most interfaces look like you’re looking straight in the database. Any recommendations (I wouldn’t mind paying a small amount)? All I want is an easy to use customer interface, and a somewhat powerful (that lets you define canned answers for example) support staff interface.

This entry was posted on Sunday, August 22nd, 2004 at 11:02 am and is filed under Working without a job. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.