Comments on: VerizonWireless http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless Peter Van Dijck's weblog Sat, 30 Aug 2008 16:27:15 +0000 http://wordpress.org/?v=2.5.1 By: jane http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-144873 jane Thu, 10 Jul 2008 16:57:43 +0000 /?p=65#comment-144873 verizon fucking sucks. i hate them so much. i don't care what facet of the company we're talking about, it all sucks. but my big beef with them is when i called in, trying to fix a problem, but they magically created more problems and after 10+ hours, 12+ agents, a DSL cancellation (aka no internet access), different and inaccurate information every call, and 2 dropped calls later one agent was ignorant enough to be condescending towards me about the whole matter. WTF!? our office was defunct for a week because of the whole matter, the entire fiasco started because lines were installed improperly, no one could give me a straight answer about anything that was going on and they had been sending emails to us at a non-existent email address. but NO ONE offered to comp us on ANYTHING. not for the first, second, third...or ANY of the problems that were created due to the incompetency, poor communication, and anti-quality service of verizon. instead of the voice recording disclaimer that says your call will be recorded for quality reassurance, they need to change that to a disclaimer warning customers that interactions with verizon customer service may induce feelings of nausea, homocide, suicide, stress and a host of other absurd and hostile emotions that are indescribably extreme. here is a conglomeration of words expressing my experience with verizon. the agents were incompetent, confused, self-righteous, indifferent, unsympathetic, annoyed... the results were few, problematic, nonexistent, insufficient... and a whole slew of other expressions that make me think of verizon: FUCK!, are you fucking serious, WTF, please-don't transfer me again, i'm not getting off the phone with you until this is fixed, so this is the 4th person i've talked to today..., *crying*, *feeling helpless*, OMGGG, pleeeeeeeeeeeease just FIX IT, but i made my payment last week...why did you turn my internet off, why didn't anyone tell me this before, why did they say (insert what previous agent said) if you say (insert what current agent is saying)... the disclaimer also needs to note that these effects could last anywhere from 2 hours to 5+ weeks. and that towards the end of the said time frame, the most pervasive feelings will be pure rage mixed with helplessness and a loss of words either due to the fact that you have explained your situation so many times you are unsure if you can possibly repeat it again or that your rage and helplessness are so pure that they are absolutely inexplicable. spread the shit! fertilize the hate for verizon! verizon fucking sucks. i hate them so much. i don’t care what facet of the company we’re talking about, it all sucks. but my big beef with them is when i called in, trying to fix a problem, but they magically created more problems and after 10+ hours, 12+ agents, a DSL cancellation (aka no internet access), different and inaccurate information every call, and 2 dropped calls later one agent was ignorant enough to be condescending towards me about the whole matter. WTF!? our office was defunct for a week because of the whole matter, the entire fiasco started because lines were installed improperly, no one could give me a straight answer about anything that was going on and they had been sending emails to us at a non-existent email address. but NO ONE offered to comp us on ANYTHING. not for the first, second, third…or ANY of the problems that were created due to the incompetency, poor communication, and anti-quality service of verizon. instead of the voice recording disclaimer that says your call will be recorded for quality reassurance, they need to change that to a disclaimer warning customers that interactions with verizon customer service may induce feelings of nausea, homocide, suicide, stress and a host of other absurd and hostile emotions that are indescribably extreme.
here is a conglomeration of words expressing my experience with verizon.
the agents were incompetent, confused, self-righteous, indifferent, unsympathetic, annoyed…
the results were few, problematic, nonexistent, insufficient…
and a whole slew of other expressions that make me think of verizon: FUCK!, are you fucking serious, WTF, please-don’t transfer me again, i’m not getting off the phone with you until this is fixed, so this is the 4th person i’ve talked to today…, *crying*, *feeling helpless*, OMGGG, pleeeeeeeeeeeease just FIX IT, but i made my payment last week…why did you turn my internet off, why didn’t anyone tell me this before, why did they say (insert what previous agent said) if you say (insert what current agent is saying)…
the disclaimer also needs to note that these effects could last anywhere from 2 hours to 5+ weeks. and that towards the end of the said time frame, the most pervasive feelings will be pure rage mixed with helplessness and a loss of words either due to the fact that you have explained your situation so many times you are unsure if you can possibly repeat it again or that your rage and helplessness are so pure that they are absolutely inexplicable.

spread the shit! fertilize the hate for verizon!

]]> By: bbithead http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-144841 bbithead Thu, 03 Jul 2008 06:06:41 +0000 /?p=65#comment-144841 Simply, VERIZON DOES NOT CARE ABOUT YOU! If your are a VZ customer and have not fiugred that out yet, understand that this is the way it is. I have FIOS for about 1.5 years now in North New jersey covering Phone, TV, Web. Also have VZ wireless for many years. The good is that I have had very good service from all of these, and that the customer service people are extremely nice. The bad is everything else: Billing=SUX, the 57 MINUTE WAIT FOR CUSTOMER SERVICE=SUX³, the MANUAL RESET TO THE BATTERY BACKUP ANYTIME A POWER OUTAGE=SUX, not putting the OVERAGE MINUTES on the RIGHT CELL PHONES=SUX(and Stupid!). I must be stupid, too, for hanging in with VZ/VZW hoping things will get better. ~ßß~ Simply, VERIZON DOES NOT CARE ABOUT YOU!
If your are a VZ customer and have not fiugred that out yet, understand that this is the way it is. I have FIOS for about 1.5 years now in North New jersey covering Phone, TV, Web. Also have VZ wireless for many years. The good is that I have had very good service from all of these, and that the customer service people are extremely nice. The bad is everything else: Billing=SUX, the 57 MINUTE WAIT FOR CUSTOMER SERVICE=SUX³, the MANUAL RESET TO THE BATTERY BACKUP ANYTIME A POWER OUTAGE=SUX, not putting the OVERAGE MINUTES on the RIGHT CELL PHONES=SUX(and Stupid!). I must be stupid, too, for hanging in with VZ/VZW hoping things will get better. ~ßß~

]]> By: Anonymous http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-143545 Anonymous Fri, 29 Feb 2008 20:13:49 +0000 /?p=65#comment-143545 I used to be with verizon wireless 4 years ago. I got my first bill it was high that's usual though. As time went on I had no signal or reception with my phone. I would never go back to them for service ever again. They say their the best company around no their not AT&T is. I don't reccommend them to anyone. I used to be with verizon wireless 4 years ago.
I got my first bill it was high that’s usual though.
As time went on I had no signal or reception with my phone.
I would never go back to them for service ever again.
They say their the best company around no their not AT&T is.
I don’t reccommend them to anyone.

]]> By: Peter Van Dijck’s Guide to Ease » Blog Archive » Chupacabres suck. No, wait, Verizon sucks, chupacabres are cool! Well, they do suck, but in a good way. http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-143425 Peter Van Dijck’s Guide to Ease » Blog Archive » Chupacabres suck. No, wait, Verizon sucks, chupacabres are cool! Well, they do suck, but in a good way. Fri, 01 Feb 2008 16:39:37 +0000 /?p=65#comment-143425 [...] love it when an old post gets lots of discussion, like the chupacabre one, or the verizon sucks [...] [...] love it when an old post gets lots of discussion, like the chupacabre one, or the verizon sucks [...]

]]> By: SHARON HUDSON http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-103996 SHARON HUDSON Fri, 01 Dec 2006 13:39:07 +0000 /?p=65#comment-103996 My husbands ohone broke,so in order to get a new one without spending alot of money he had to renew his contract with verizon.So he lowered his minutes.My contract was suppose to be up in November,wich was still on the old contract.Now they are saying that because he lower the minutes it started my contract over. Now I have to wait 2 more years to go to anther company unless i pay 175.00 I don't think that is right. Because no one told us that would happen.We have had nothing but problems. with them since day one. Iam so fed up, i think peopl need to get together and sue the hell out of them. For all the problems thaey have caused people. My husbands ohone broke,so in order to get a new one without spending alot of money he had to renew his contract with verizon.So he lowered his minutes.My contract was suppose to be up in November,wich was still on the old contract.Now they are saying that because he lower the minutes it started my contract over. Now I have to wait 2 more years to go to anther company unless i pay 175.00 I don’t think that is right. Because no one told us that would happen.We have had nothing but problems. with them since day one. Iam so fed up, i think peopl need to get together and sue the hell out of them. For all the problems thaey have caused people.

]]> By: mr skin http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-96112 mr skin Tue, 24 Oct 2006 19:13:31 +0000 /?p=65#comment-96112 So Jude was cheating on his ex girly Sienna? At least he is admitting to it I guess. Seems Hollywood romances are as dramatic as the movies. So Jude was cheating on his ex girly Sienna? At least he is admitting to it I guess. Seems Hollywood romances are as dramatic as the movies.

]]> By: Mike http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-12246 Mike Mon, 28 Mar 2005 19:21:25 +0000 /?p=65#comment-12246 What on gods green earth can you possibly do to get your cell phone bill to $1700? Do you even go online to look at your bill? Do you make your payments on time? Do you know EXACTLY what plan you have? Do you manage your account? Or do you just let your own account spiral out of control then look for someone else to blame? Dont blame the company for your own irresponsbility. I got a bill from Cingular that was 172 pages long, and the charge was $53. Its called account management...try it sometime, instead of just blaming everyone else but yourself. What on gods green earth can you possibly do to get your cell phone bill to $1700? Do you even go online to look at your bill? Do you make your payments on time? Do you know EXACTLY what plan you have? Do you manage your account? Or do you just let your own account spiral out of control then look for someone else to blame? Dont blame the company for your own irresponsbility. I got a bill from Cingular that was 172 pages long, and the charge was $53. Its called account management…try it sometime, instead of just blaming everyone else but yourself.

]]> By: KYM http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-12163 KYM Mon, 28 Mar 2005 10:40:38 +0000 /?p=65#comment-12163 WELL......YES..VERIZON DOES SUCK. BELIEVE IT OR NOT THEY ARE A TAD BIT BETTER THAN NEXTEL THOUGH IF THAT SAYS ANYTHING TO YOU ABOUT MY CELL PHONE NIGHTMARES WITH TWO BIG CELL PHONE COMPANIES. I CAN'T BEGIN TO TELL YOU OF THE MONEY, TIME, TOLERANCE I'VE LOST WITH BOTH THOSE F--KING COMPANIES. BUT HAVEN'T YOU NOTICED THOUGH A CHANGE EVERYWHERE IN AMERICA, NO ONE REALLY CARES ABOUT MUCH... EVERY COMPANY, CUSTOMER SERVICE. WHAT'S THAT??????? OH YEAH......I REMEMBER NOW! IT'S A THING OF THE PAST? WE DON'T GET WHAT WE PAY FOR THAT'S 4 SURE. AND I THINK VERIZON HAS THE HIGHEST TAX ...30% OF THE BILL IS WHAT I FIGURED. AND THEIR WEB SITE? NO HELP, JUST ANOTHER TIME WASTER. AND ABOUT THE PHONES THEMSELVES! I HAVE GONE THROUGH 2 MOTOROLA PHONES IN 7 WEEKS. THE V710. I PAID FULL RETAIL FOR IT AND THE FIRST ONE WAS OVER POWERED BY SOMEONE OTHER THAN ME THAT'S FOR SURE. REALLY, I'M SERIOUS. IT WOULD FREEZE UP, TURN OFF A SECOND TIME AFTER (30 SECONDS AFTER I SHUT IT DOWN AND IT HAD SHUT OFF) I HAD SUCCESSFULLY TURNED IT OFF......IT WOULD GO OFF AGAIN. THEN ONE DAY IT JUST FROZE N THEN NOTHING. I WAS ON MY WAY TO LAS VEGAS AT THE TIME AND MISSED MY PLANE DUE TO STANDING AT VERIZON'S COUNTER GETTING A NEW PHONE. LOST ALL MY CONTACTS TOO WHICH HURT ME IN MY WALLET TOO. THE SECOND MOTOROLA V710 I GOT REALLY DIDN'T HOLD UP AT ALL. 2 WEEKS AND I'M STILL HERE WITH IT WAITING FOR A SHIPMENT OF PHONES NEXT WEEK. MY DISPLAY IS OUT. BUT IT FREEZES UP TOO LIKE THE OTHER DID. YOU THINK VERIZON WILL CREDIT ME FOR THIS FRUSTRATION AND LOST TIME AND MONEY FROM NOT HAVING A PHONE WITH MY BUSINESS? THEY WON'T BUT I'LL TRY. THANKS, KYM C OF SOUTHERN CALIFORNIA..... GOOD LUCK 2 US ALL. WELL……YES..VERIZON DOES SUCK. BELIEVE IT OR NOT THEY ARE A TAD BIT BETTER THAN NEXTEL THOUGH IF THAT SAYS ANYTHING TO YOU ABOUT MY CELL PHONE NIGHTMARES WITH TWO BIG CELL PHONE COMPANIES. I CAN’T BEGIN TO TELL YOU OF THE MONEY, TIME, TOLERANCE I’VE LOST WITH BOTH THOSE F–KING COMPANIES. BUT HAVEN’T YOU NOTICED THOUGH A CHANGE EVERYWHERE IN AMERICA, NO ONE REALLY CARES ABOUT MUCH… EVERY COMPANY, CUSTOMER SERVICE. WHAT’S THAT??????? OH YEAH……I REMEMBER NOW! IT’S A THING OF THE PAST? WE DON’T GET WHAT WE PAY FOR THAT’S 4 SURE. AND I THINK VERIZON HAS THE HIGHEST TAX …30% OF THE BILL IS WHAT I FIGURED. AND THEIR WEB SITE? NO HELP, JUST ANOTHER TIME WASTER. AND ABOUT THE PHONES THEMSELVES!
I HAVE GONE THROUGH 2 MOTOROLA PHONES IN 7 WEEKS. THE V710. I PAID FULL RETAIL FOR IT AND THE FIRST ONE WAS OVER POWERED BY SOMEONE OTHER THAN ME THAT’S FOR SURE. REALLY, I’M SERIOUS. IT WOULD FREEZE UP, TURN OFF A SECOND TIME AFTER (30 SECONDS AFTER I SHUT IT DOWN AND IT HAD SHUT OFF) I HAD SUCCESSFULLY TURNED IT OFF……IT WOULD GO OFF AGAIN. THEN ONE DAY IT JUST FROZE N THEN NOTHING. I WAS ON MY WAY TO LAS VEGAS AT THE TIME AND MISSED MY PLANE DUE TO STANDING AT VERIZON’S COUNTER GETTING A NEW PHONE. LOST ALL MY CONTACTS TOO WHICH HURT ME IN MY WALLET TOO. THE SECOND MOTOROLA V710 I GOT REALLY DIDN’T HOLD UP AT ALL. 2 WEEKS AND I’M STILL HERE WITH IT WAITING FOR A SHIPMENT OF PHONES NEXT WEEK. MY DISPLAY IS OUT. BUT IT FREEZES UP TOO LIKE THE OTHER DID. YOU THINK VERIZON WILL CREDIT ME FOR THIS FRUSTRATION AND LOST TIME AND MONEY FROM NOT HAVING A PHONE WITH MY BUSINESS? THEY WON’T BUT I’LL TRY.
THANKS, KYM C OF SOUTHERN CALIFORNIA….. GOOD LUCK 2 US ALL.

]]> By: Joshua Kaufman http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-179 Joshua Kaufman Wed, 31 Dec 1969 16:00:00 +0000 /?p=65#comment-179 Yeah, they really do, don't they? I haven't tried to set it up to take my money automatically but I've encountered error upon error when using their website. It's really horrible. Sometime I realized about their "View Your Recent Usage" feature: the number for off-peak minutes is actually the number of minutes you've used over your allotted off-peak minutes, not your actual usage. I was wondering why the number never changed until late in the month, and when I finally received my bill, it was pretty clear. The best part of it was that when I told the website techies this, they had absolutely no clue it worked that way. However, the web support person that I spoke to and the way she handled the situation impressed me. We had three-way calls with both customer service and the web technical staff so that I could explain my problem. Yeah, they really do, don’t they? I haven’t tried to set it up to take my money automatically but I’ve encountered error upon error when using their website. It’s really horrible. Sometime I realized about their “View Your Recent Usage” feature: the number for off-peak minutes is actually the number of minutes you’ve used over your allotted off-peak minutes, not your actual usage. I was wondering why the number never changed until late in the month, and when I finally received my bill, it was pretty clear. The best part of it was that when I told the website techies this, they had absolutely no clue it worked that way. However, the web support person that I spoke to and the way she handled the situation impressed me. We had three-way calls with both customer service and the web technical staff so that I could explain my problem.

]]> By: PeterV http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-180 PeterV Wed, 31 Dec 1969 16:00:00 +0000 /?p=65#comment-180 I finally gave up after two more tries, and tried to call tech support. I ended up on the uatomatic phone paying system, and lo and behold: paying my bill took four minutes. Four! I had spent over an hour trying to use the online system. Something is fishy when a phone interface is that much more efficient that a web interface. I finally gave up after two more tries, and tried to call tech support. I ended up on the uatomatic phone paying system, and lo and behold: paying my bill took four minutes. Four! I had spent over an hour trying to use the online system. Something is fishy when a phone interface is that much more efficient that a web interface.

]]> By: Anonymous http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-181 Anonymous Wed, 31 Dec 1969 16:00:00 +0000 /?p=65#comment-181 Could not log on every time I tried. I gave up also. Could not log on every time I tried. I gave up also.

]]> By: Mari Vaughan http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-182 Mari Vaughan Wed, 31 Dec 1969 16:00:00 +0000 /?p=65#comment-182 I received a letter telling me to login at the following address in order to pay my bill on line. It does not exist. VZServesm@https://bill.verizonwireless.com. I received a letter telling me to login at the following address in order to pay my bill on line. It does not exist. VZServesm@https://bill.verizonwireless.com.

]]> By: Nancy Wilcox http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-183 Nancy Wilcox Wed, 31 Dec 1969 16:00:00 +0000 /?p=65#comment-183 I am also displeased and very angry. After taking all of the time to register and then to receive a message stating that you have to wait until the next billing period was bad enough, but then after receiving a letter via mail and giving you the website...to find out that it doesn't exist???? What is going on???? I have never seen anything like it...and to make matters "EVEN" worse...I receive numerous E-mails weeks prior to my due date reminding me to pay on-line "NOW".... What is going on???? Please take a good look at your personnel and maybe, just maybe you need to hire someone who knows what they are doing. I am also displeased and very angry. After taking all of the time to register and then to receive a message stating that you have to wait until the next billing period was bad enough, but then after receiving a letter via mail and giving you the website…to find out that it doesn’t exist???? What is going on???? I have never seen anything like it…and to make matters “EVEN” worse…I receive numerous E-mails weeks prior to my due date reminding me to pay on-line “NOW”….
What is going on???? Please take a good look at your personnel and maybe, just maybe you need to hire someone who knows what they are doing.

]]> By: mary Cota http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-184 mary Cota Wed, 31 Dec 1969 16:00:00 +0000 /?p=65#comment-184 I believe that the wireless customer has the right to know how many minutes they have used during the month. I will only deal with a company who has good customer service (not a touch tone options message instead of real people). I think that the airtime providers need some looking into by fair business practice. Sometimes I think that they design the system so that you run over your plan time, then they charge excessivly for additional minutes. Really what is the difference between the 300th minute and the 301st minute? Remember Blockbuster who changed alot of their policies after the public complaints were looked at more closely. I believe that the wireless customer has the right to know how many minutes they have used during the month. I will only deal with a company who has good customer service (not a touch tone options message instead of real people). I think that the airtime providers need some looking into by fair business practice. Sometimes I think that they design the system so that you run over your plan time, then they charge excessivly for additional minutes. Really what is the difference between the 300th minute and the 301st minute?
Remember Blockbuster who changed alot of their policies after the public complaints were looked at more closely.

]]> By: Victor http://poorbuthappy.com/ease/archives/2002/05/12/65/verizonwireless#comment-185 Victor Wed, 31 Dec 1969 16:00:00 +0000 /?p=65#comment-185 yeah, their coverage is lousy. In the NYC area, Sprint is pretty good. yeah, their coverage is lousy. In the NYC area, Sprint is pretty good.

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