Do US companies have Call centers in Colombia?

I was reading an article in the Wall street journal that mentioned that new call centers are spreading to countries like Colombia and Brazil.

ARTICLE: Leadership (A Special Report); If You Want to Scream, Press...: Do call centers have to be so infuriating?
Sarmad Ali. Wall Street Journal. (Eastern edition). New York, N.Y.: Oct 30, 2006. pg. R.4
WHEN COMPANIES started building call centers offshore and shipping work to outsourcers thousands of miles away, it was hailed as a great way to cut costs.

But over time, many companies were inundated with customer complaints about agents' competence, professionalism and knowledge of products. There were also cultural hurdles and miscommunications, including difficulty understanding different accents.

Today offshore outsourcers face too much competition not to focus on improving their service, while keeping costs down, too, of course. In addition to India and the Philippines, new centers are spreading to countries like Colombia and Brazil. Some companies are even moving resources back to the U.S., aided by cost reductions achieved through Internet telephony.

Faced with new pressures, offshore resourcers are striving to make their agents and the processing of calls more efficient through new telecommunications and computer technologies. They are spending more time and money training agents, and trying to retain the more talented ones by offering incentives including higher salaries, gifts and educational opportunities.

By cali373 on Nov 2, 2006, 11:22 in Friendly Talkzone.

RUV says on Nov 2, 2006, 15:19:

My company (Technology) has them in Phillipines, Canada and Turkey. They used to have them in Costa Rica and Italy.

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Michael_B says on Nov 2, 2006, 19:04:

HP I know HP has a tier 1 level center in Costa Rica

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Peter Miami says on Nov 3, 2006, 13:05:

India and China.

Peter Miami

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Colombian Services says on Nov 3, 2006, 13:15:

Yep Peter,

I know of at least two, Verizon & TracPhone. I know a few people that work for them, and only one speaks good English.

I'm sure there is more.

Best Wishes,
Bob
*********************
Miami Phone: 1-305-433-2299
Colombian Services Group:
www.Colombian-Services.com
www.FlowersToColombia.com
www.BogotaColombiaLodging.com

Bob - www.BogotaColombiaLodging.com - www.FlowersToColombia.com - www.Colombian-Services.com

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