Cali Internet Penalty ??

viajero123 says on Jun 15, 2008, 12:18:

Can be. But can you tell what the "clausula de permanencia" says? The penalty might be to pay the remainding months, but might not be it. It is important to read the clause, it might be just a "salario minimo" (485.000 COP). Read the contract, it must be stated there. And let us know.

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strata2woman says on Jun 15, 2008, 12:22:

I don't know about Cali, but I had a 3-1 [broadband, cable and phone service] package deal year contract with Metrotel en Barranquilla, and I had to comeback to the states and needed to cancel it, and this is what I did. I paid a penalty $175.000 for early cancellation and that was it. I still had 8 months left in the contract and my monthly payments were around $200.000. You probably need to contact your service provider and see about an early termination solution. I wish you well!

- "con sombrero vueltiao y abarcas de tres puntá"

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expatriate says on Jun 15, 2008, 14:23:

I use Uniweb for cable internet, and Univision, the same company for TV, get good service, and can cancel anytime, since we are on a month to month contract.

Sorry about whatever contract you signed and chose not to stay with. If that company is ETB, I would just walk away. Their records are so screwed up that my wife was still fighting with them eight months after we canceled because we kept getting billed, even though she visited their office every month with proof in hand, even though they took the dish antenna, and even though we were on a month to month contract.

The reason we canceled was because their download speed was never what they advertised, and usually was at only 1-2%. That was the "Make a pot of coffee while yahoo.com's main page loads" kind of speed.

ETB even sent out notices of potential liens to ALL of their customers at one point. The office was so packed the next day with angry people that my wife went back for her monthly argument another day.

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Buongone says on Jun 15, 2008, 16:40:

It's my novia's. Shes with Empresas Municipales De Cali. E.I.C.E.E.S.P. Would anybody happen to have their phone number? Thanks

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expatriate says on Jun 16, 2008, 06:23:

That is Emcali. Maybe you can email them and ask about their telephone number - I didn't see one. Their web site is http://www.emcali.com.co/
email - soporte at emcali.net.co

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Buongone says on Jun 17, 2008, 22:20:

Expatriate, Thanks for all your info. Well, here it goe's:

Seems like they gave my novia the contract. She was reading the fine print, under clausula. It says she has to pay for the remainder of the contract. What a shitty deal. But she signed the contract, and I guess you know who's going to pay the bill? Me !! She said if we don't pay, then come after her co-signer, her aunt. Can't do that. So looks like we are stuck, with another year. It's an excellent connection 500K. Fast as hell. Good for Skype. So I'm looking at it as we were using it as we always have. Cheaper than a phone. In a way. With the friggin dollar losing, shit the amount of money we are paying could of went to another semester of college. Reminds me a a friend that left his dial-up connection computer on when he passed out one night. At the end of the month, he had to sell his computer to pay the internet bill. Now that really sucked.

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